1. Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

• The item must be unused and in the same condition you received it.

• The item must be in its original packaging.

• You must provide proof of purchase (order number or receipt).

Note: For hygiene and safety reasons, opened or used skincare products cannot be returned.

2. Non-Returnable Items

• Gift cards

• Downloadable or digital products

• Opened or used skincare products

• Clearance or final sale items

3. How to Request a Return

To initiate a return, please contact our customer support at:

📧 Email: support@nuviraskin.com
📞 Phone: [Insert phone number]

We will provide instructions on how and where to send your item. Returns sent back without first contacting us may not be accepted.

4. Refunds

Once your return is received and inspected, we will notify you about the status of your refund.

• If approved, your refund will be processed and a credit will be applied to your original payment method within 5–10 business days.

• If your return is rejected (used, opened, or not in original condition), you will be notified by email.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@nuviraskin.com with a photo of the product and your order number.

6. Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our error (wrong item, damaged, etc.).

• Original shipping charges are non-refundable.

7. Damaged or Incorrect Items

If your product arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include photos and a brief description of the issue so we can resolve it quickly.

8. Contact Us

If you have any questions about our return policy, feel free to reach out:

📧 Email: support@nuviraskin.com
🌐 Website: https://nuviraskin.com